FAQs

We follow up the time as per our Main Production Hours + Transit Time + An Estimation for the Product Arrival at your doorstep. 

Usually all these takes between 4-5 Business Days. Due to changes in weather or other transit hurdles, we might not be able to deliver the goodies on time at the expected delivery date but this happens quite less. If any such misshapen occurs, we prefer to bring on this clear opaque information to our customers. 

We know how eagerly you have been waiting for your product, hence we take the utmost responsibility on letting you know at every step about your products’ whereabouts. For this case we recommend customers checking their mails or contact info so they can be aware about every situation from our end.

We have our production team working from Sangramgarh (Palta). We have Labors, Artists, and Developers effortlessly working on site maintenance helping us frame, create and deliver your amazing wall piece and stickers. With their help and support we deliver you what you like and desire. 

Yes, we do provide you with a customizable product items with your custom message. However, we do not provide the following custom work:

1. Creating artwork based on your custom message.
2. Adding names or signature of your intended personals on the artwork.
3. Modifying the art based on your liking.

You can expect your custom message for the following method:

1. Gift wrapping on a specific occasional gift with a name on a card of 1Inchx1Inch.
2. Choosing frame color based on our available stocks which is Black, White and Chestnut.

In order to track the details of your product from Whislist Cart to Expected Delivery Date, you have to login to your account with artwaal.com

Go to “Orders” section to get the detailed view of your tracking information.

Yes, humbly recommended. We do provide a Discount Coupon on our first customer purchase. All you have to do is to register as “artwaal first come customer” scheme. For this, go to your account and tap on “discount codes”. Add in the code tag #artwaal_ibought and get 25% discount on your next purchase of any 2 A3 posters and 1 Sticker Sheet.

For the customers residing outside India, their billing currency will be converted to that specific Currency for which the transactions are processed in US Dollars.

In case of international orders, your financial institution will process a currency conversion after your transaction goes through.

If for some technical reason you have not been receiving mails, get in touch with this our Help Desk advice. We are open 24×7 at your service and hence we can get back after you have placed your contact info.

contact@trutoro.io